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Links Browse Solutions Click here to browse our knowledge base to find solutions to common problems. You may also search for a solution using the Search box to the left. Submit a Ticket Do you have a support login? If so please use the login form on the left and submit your ticket there. Use this form to submit a ticket to BSM Support if you do not currently have a support login. Jump to Sentinel FM Login Opens the Sentinel FM Login page. Request an RMA Do you need to send product back to BSM? Use this form to request an RMA number. Installer Login  Popular Solutions Can log into SentinelFM, but Internet Explorer hangs on MapIt or History The customer will be able to log into SentinelFM , but will not be able to select a vehicle to MapIt... Box Issues Last Updated: Aug 04 2009 | Views: 392 | Author : Jon Witt Trailer boxes are not reporting or are showing large gaps in the history 'breadcrumb trail' This resolution is pertinent to a trailer or a reefer solution that does not draw its power from t... Box Issues Created On: Apr 11 2008 | Views: 365 | Author : Jon Witt SFM 1000 (Trailer) box does not report tethered or tractor power packets, but does report scheduled ... Battery cable was disconnected from the charger board. This was caused by a broken wire at the sol... Box Issues Last Updated: Nov 21 2008 | Views: 365 | Author : Jon Witt Can't delete a Geozone To be able to delete a geozone from the system, you must first remove it from every box it is assi... General Solutions Created On: May 27 2008 | Views: 350 | Author : Jon Witt Vehicles are behind in updating on Map Grid Due to the way the Sentinel system works, updates to the map grid can lag behind the history grid.... Website Issues Last Updated: Nov 21 2008 | Views: 324 | Author : Jon Witt  Recent Solutions Communication with vehicle is not available at this time This is a standard Sentinel message when the server cannot communicate to the box.You will get this ... General Solutions Created On: Sep 09 2009 | Views: 239 | Author : Jon Witt What is an Unsynchronized Geozone? Normal 0 false false false ... Box Issues Created On: Aug 27 2009 | Views: 247 | Author : Jon Witt Is the SentinelFM server down? Are SentinelFM servers down? Cut and paste the link into your browser to see if SentinelFM.com is up... General Solutions Last Updated: Jul 24 2009 | Views: 285 | Author : Jon Witt How to Troubleshoot a Flaky Internet Connection Adapted from http://lifehacker.com/5319976/how-to-troubleshoot-a-flaky-internet-connectionYou're zoo... General Solutions Last Updated: Jul 24 2009 | Views: 305 | Author : Jon Witt The map won't display in SentinelFM Normal 0 false false false ... Website Issues Created On: May 29 2009 | Views: 268 | Author : Jon Witt

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